- Ensures adequate supply of stock and glasses for the bar.  - Assists with beverage deliveries and maintains cleanliness of the bar area.  - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Removes the trash and cleans bars; mops and sweeps the storeroom and walk-in coolers.  - Removes all empty CO2 tanks, beer kegs, and soda boxes to proper locations; responsible for deep cleaning of bars on the barge and land. - Maintains clean, working bars in accordance with illinois Liquor Commission and Health Department standards. - Stocks bars, responds to bartender requests for stock, and checks bar to monitor stock levels. - Retrieves bar supplies from the storage area and stocks and rotates the bar as required. - Washes the glasses and ensures the ice bin is filled. - Assists the bartenders. - Provides friendly, quick, professional service to guests and co-workers. - Changes CO2 tanks, beer kegs, and soda boxes. - Assists with the delivery of the stock. - Cleans and maintains break rooms (boat porters). - Maintains and cleans break room soda machine. - Assists cocktail servers on glass removal. - Notifies managers of equipment problems. - Follows safety rules. - Other duties as assigned.

- Sets up, arranges, or takes down dining tables, private dining room, and/or wait stations. - Prepares water pitchers and bread stations; stocks linens and dinnerware. - Cleans and polishes various pieces of table ware and folds napkins. - Assists wait staff in serving guests, carries food trays, and refills water glasses, coffee, and tea.- Performs duties to clear and set-up dining room; assists wait staff in serving food and beverages. - Responds to guest requests for settings, water, condiments, or other dining amenities. - This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Cleans, mops, and sweeps storeroom, various kitchen areas, and vents as assigned. Removes trash. - Assists with kitchen work and general clean up as directed. - Follows safety rules and keeps work area clean and orderly. - Other duties as assigned.

- Supervises the Casino Cashiering operation in Cage on assigned shift in accordance with internal Contrond company procedures. - This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Tests time stamps and jet sorts. - Reviews staffing levels and guest flow and assigns work areas to staff. - Reviews and approves check-cashing transactions as required. - Monitors checkout money to determine fill requirements. - Reviews close out procedures by Cashiers, ensures drawer balances, and notes all variances. - Investigates equipment or facility problems and notifies Shift Manager. - Investigates and resolves guest complaints or concerns in accordance with standard procedures. - Trains new team members and updates all team members on new procedures or policies. - Other duties as assigned

- Assist guests with all Cage operations, including but not limited to, check cashing, chip sales, credit application processing, redemptions, and credit transactions in a pleasant and professional manner, in compliance with internal controls.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Counts drawer at start of shift, verifies cash amount, and documents according to standard procedure.- Issues chips and tokens to guests for cash.- Receives payments for markers and records in the computer system.- Deposits paid markers to the bank.- Redeems complimentary coupons in accordance with standard procedures.- Redeems chips or tokens for cash at guest request.- Cashes all checks within standard procedures.- Redeems payments, checks, front money, and safekeeping.- Verifies and processes Main Bank buys for gaming funds or fills.- Receives soft count drops into the Main Bank.- Prepares deposits to the Bank.- Balances the drawer at the end of the shift.- Redeems TiTO tickets as required by standard procedure.- Takes Credit applications, runs Credit reports, and maintains Credit files.- Other duties as assigned.

- Paid Dealer School is designed to teach/train aspiring table games dealers.- Dealers are responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Open game at assigned table, count contents, verify count with closing list, inspect cards or dice and sign off with supervisor.- Deal games, payout winnings, exchange currency for chips and inform guests of game rules.- Change over deck of cards or dice, inspect and mix cards.- Verify bank roll fills with the supervisor and security personnel.- Ensure protection of game; maintain continuous inspection of cards or dice, ensure betting in compliance with game rules and minimums set.- Close game; sort cards, balance rack, count chips and sign off with the supervisor.- Maintain the honesty and integrity of assigned games, controlling pace.- Assist guest with questions on casino activities or refer to appropriate personnel.- Must have excellent guest service skills.- Other duties as assigned.

- Performs a variety of duties relating to working in the food outlets and the services of food and/or beverages.  - Stocks counters, prepares food (hotdogs, pizza) in a neat and timely fashion. - Provides friendly, quick, professional service, demonstrating willingness to serve guests with a smile. - Checks to ensure that all foods are displayed attractively as per departmental standard. - Requisitions items needed for the following day based on given par levels. - involved in food preparation and presentation. - Maintains appropriate portion controls per standards. - Keeps all work areas clean and in order; cleans equipment thoroughly. - Handles foods appropriately, maintaining proper food handling, safety, and sanitation standards. - informs Supervisor when food quantities are low.- Responsible for cash handling in the Deli. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Maintains a professional appearance at all times, clean and well-groomed as per standard. - Cleans floor and work station thoroughly before leaving the area for other assignments. - Knows menu items, takes orders, and completes transactions at point of sale to assure cash drawer balances. - Completes opening and closing duties as assigned. - Other duties as assigned.

- Supervises and coordinates the day to day activities of workers engaged in cleaning and maintaining premises. - Inspects assigned areas in order to provide feedback to management and team members on the cleanliness and maintenance of those areas against standards. - Provides training, coaching, and counseling to Housekeeping team members in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.   - Creates maintenance requests by filling out work orders. - Controls and accounts for all Housekeeping keys as per standards. - Reviews workflow and staffing levels, and assigns work to staff. - Conducts/Monitors daily shift meetings with staff to communicate marketing promotions, company news updates, and policy/procedure changes. - Investigates and helps resolve guest complaints or concerns in accordance with company and departmental policies and procedures.- Delegates emergency and non-emergency calls for Housekeeping as needed. - Conducts daily performance reviews for all areas through hands-on supervision. - Monitors attendance and takes corrective action as needed. - Schedules department staff for proper coverage in all areas according to business needs. - Trains or retrains team members. - Administers frontline reviews. - Motivates top performance through positive coaching and administers corrective counseling when necessary. - Inventories departmental supplies/uniforms and requisitions as needed for all areas. - Other duties as assigned.

- Accountable for the overall cleanliness and presentation of the entire property.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Performs duties to clean and sanitize areas of the property.- Responsible for cleaning of blood spills and bodily fluids.- Maintains ongoing awareness of safety and responds to emergencies accordingly.- Cleans and maintains offices, hallways, lobbies, lounges, restrooms, elevators, stairways, escalators, slot machines, table games, and other areas.- Keeps storage rooms clean and organized.- Replenishes restroom supplies. - Sweeps, mops, and vacuums floors.- Additional responsibilities as needed.  

- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers in the Asian Market through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business with targeted Asian Players, introducing the benefits of and soliciting enrollment for the mychoice loyalty program. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events. - Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business mainly for the Asian Market.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Represents the property at various events and social outings that are hosted by Asian Community leaders and organizations in community.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager/Director and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.

- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.- Closes game; sorts cards, balances rack, counts chips, and signs off with the supervisor.- Maintains the honesty and integrity of assigned games, controlling pace.- Assists guest with questions regarding casino activities or refers to appropriate personnel.- Other duties as assigned.

- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.- Closes game; sorts cards, balances rack, counts chips, and signs off with the supervisor.- Maintains the honesty and integrity of assigned games, controlling pace.- Assists guest with questions regarding casino activities or refers to appropriate personnel.- Other duties as assigned.

When a Dealer- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- When acting in the capacity of the Dealer, all essential duties and responsibilities of that position will be assumed by this team member.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.- Close game; sort cards, balance rack, count chips and sign off with the supervisor.- Maintains the honesty and integrity of assigned games, controlling pace.- Assists guest with questions regarding casino activities or refers to appropriate personnel.- Other duties as assigned.When a Games Supervisor- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- When acting in the capacity of the Games Supervisor, all essential duties and responsibilities of that position will be assumed by this team member.- Monitors all pit games in assigned pit.  Maximum number of tables he/she may be responsible for is six (6).- Opens and closes table games in assigned area, verifying count as provided by the Dealer.- Inspects card decks prior to play.- Tracks and records player buy-ins, wins, losses, and bet amounts.- Monitors bets and payouts and corrects as needed.- Completes rating cards for players.- Initiates and verifies fills to tables.- Processes player requests for Credit and extends to guest upon approval.- Investigates and resolves guest complaints or concerns in accordance with standard procedures.- Maintains a constant awareness of game integrity and protection.- Counsels, motivates, and instructs assigned personnel in the proper performance of their duties.- Provides complimentary items to guests as requested in accordance with policies and procedures.- Other duties as assigned.

- Responsible for providing daily guidance and support to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Ensures efficient operations table games protection during assigned shift.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on assigned games. This includes making fills and credits as needed.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.- Other duties as assigned.- Monitors all pit games as assigned. - Open and close table games in assigned area verifying count as provided by the dealer- Inspect card decks prior to play.- Track and record player buy-ins, wins, losses and bet amounts.- Complete rating cards for players.- Process player requests for credit and extend to guest upon approval.- Provide complimentary items to guests as requested in accordance with policies and procedures.

- Performs duties as assigned to include but not limited to cleaning, maintaining, and stocking the following areas: lobby, laundry services, food service areas, guest rooms, hallways, pool area, deck, meeting rooms, team member break area, public wash rooms, staircases, and elevators. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and employees. - Reviews section report to determine assigned rooms to be cleaned. - Checks with Front Desk personnel to determine room status, i.e., vacant, occupied, etc. - Cleans hotel guestrooms in accordance with hotel cleaning standards policy. - Restocks and replaces all amenities as needed. - Stocks Attendant/Lobby cart with the appropriate supplies and cleaning chemicals daily. - Cleans all public areas, including windows and mirrors. - Cleans and empties all ashtrays. - Maintains cleanliness of hallways, stairwells, public vending areas, and team member break area. - Performs functions in Laundry Room to include but not limited to sorting, washing, drying, and folding laundry.  - Restocks clean laundry/supplies in appropriate areas. - Empties all public and team member trash containers when ¾ full. - Loads dishwasher with soiled dishes, utensils, and cookware.  - Fills with detergent and start the cleaning cycle.  - Stocks cleaned dishes in the appropriate areas. - Cleans all kitchen areas, mops and sweeps floors, wipes down walls and ceilings, and cleans drains, vents, and filters. - Follows all safety rules and keeps the work area clean and in an orderly condition.- Conducts self in an appropriate professional manner at all times. - Consistently follows through with the appropriate actions when asked to complete projects or tasks. - Other duties as assigned.

- Oversees the operations of the Club Hollywood, including supervision of Marketing Services Representative staff in the absence of a Marketing Services Supervisor, ensuring accuracy and integrity of database information and maintaining the highest level of guest service for casino players. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.  - Understands and adheres to all property and departmental standards, policies, and procedures. - Consistently performs duties in compliance with all departmental service standards, department-specific policies and procedures, and policies set forth within the property Employee Guidance Manual. - Assists Marketing Services Supervisors and Marketing department with daily operations. - Ensures compliance with and has a strong understanding of the internal Control Systems (iCS) and the Minimum internal Control Standards (MiCS), as relevant to the Marketing department. - Exhibits role model behavior for all Marketing Services Representatives. - Oversees and ensures effective, efficient operation of the Club Hollywood program. - Performs opening and closing duties. - Assists with staff direction, monitors breaks, and ensures departmental policies and procedures are being adhered to. - Provides guidance on player tracking system and departmental policies to Marketing Services Representatives. - Responsible for establishing new accounts for players, maintenance of database files, redemption of Direct Mail offers, and authorizing necessary overrides. - Responsible for offering and issuing casino complimentaries. - issues promotional amenities while maintaining accurate records and monitoring inventory controls. - Assists in execution of special promotional events, player parties, drawings, and duties as deemed necessary. - Updates accounts with information changes and obtains missing information on player accounts. - Assists in the organization and implementation of special events/promotions within the Marketing department. - Answers questions about Club Hollywood program and gaming. - Enrolls guests in point promotions, adjusts points accordingly, and redeems Direct Mail offers. - Demonstrates knowledge of all property promotions and amenities including food outlet options, hours of operation, hotel services, and retail offers. - is forward thinking, plans appropriately, and meets all deadlines. - implements all property Red Carpet Customer Service requirements and any additional customer satisfaction skill requirements outlined by the department. - Maintains open communication with Marketing Services Supervisors and Department Manager. - Duties and responsibilities may be changed, expanded, reduced, or deleted by management to meet the needs of the Marketing department and Hollywood Casino Joliet. - All other duties and/or responsibilities as assigned.

- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Team Members. - Troubleshoot, diagnose and repair a wide variety of equipment. - Test and tear down equipment and replace defective parts and component units such as motors, clutches, belts, hoses or controls. - Perform scheduled preventative maintenance activities, check equipment function and operation and recommend required maintenance action. - Perform repair carpentry, plumbing, painting, flooring, metal working, electrical and roofing needs. - Monitor boiler room equipment. - Assist in training departmental Cast Members. - Install or assist in the installation or relocation of equipment. - Move furniture as directed. - Includes indoor and outdoor high/low cleaning responsibilities. - Operate snow plow and spread salt as needed. - Other duties as assigned.   ADDITIONAL DUTIES/JOB DIMENSIONS Regular attendance in conformance with the standards, which may be established by Hollywood Casino from time to time, is essential to the successful performance of this position.  Team Members with irregular attendance will be subject to Hollywood Casino disciplinary action procedures up to and including termination of employment.   Due to the cyclical nature of the hospitality/entertainment industry, Team Members may be required to work varying-schedules to reflect the business needs of the property.   Upon employment, all Team Members are required to fully comply with Hollywood Casino policies and procedures for the safe and efficient operation of Company facilities.  Team Members who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.

- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Troubleshoot, diagnose, and repair a wide variety of equipment.- Test and tear down equipment and replace defective parts and component units such as motors, clutches, belts, hoses or controls.- Perform scheduled preventative maintenance activities, check equipment function and operation and recommend required maintenance action.- Perform repair carpentry, plumbing, painting, flooring, metal working, electrical and roofing needs.- Monitor boiler room equipment.- Assist in training departmental team members.- Install or assist in the installation or relocation of equipment.- Move furniture as directed.- Includes indoor and outdoor high/low cleaning responsibilities.- Operate snow plow and spread salt as needed.- Other duties as assigned.   ADDITIONAL DUTIES/JOB DIMENSIONSRegular attendance in conformance with the standards, which may be established by Hollywood Casino from time to time, is essential to the successful performance of this position.  Team members with irregular attendance will be subject to Hollywood Casino disciplinary action procedures up to and including termination of employment.   Due to the cyclical nature of the hospitality/entertainment industry, team members may be required to work varying-schedules to reflect the business needs of the property.   Upon employment, all team members are required to fully comply with Hollywood Casino policies and procedures for the safe and efficient operation of company facilities.  Team members who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.

SUMMARYGreet and seat guests and ensure quality service level is provided to guests.  Respond to guest requests for dining amenities. ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Maintain a professional appearance at all times, clean and well groomed as per standard.- Comply with all policies and procedures of the company and department.- Maintain the highest standards of professionalism when interacting with guests and co-workers.- Have basic menu, liquor and wine knowledge. - Responsible for greeting, seating, reservations, per standards set by department.- Assist all staff members to ensure complete guest satisfaction.- Assist in all guest service areas and public relations, issue resolution and special requests.- Follows all safety procedures, maintains work area for a clean and safe environment.- Be able to answer questions when asked about Hollywood operations.- Other duties as assigned.

The Purchasing Manager is responsible for supervising and managing staff in the Purchasing department.This is a dual property role-two casinos within the brand. - Performs functions to manage the daily operations of the Purchasing department. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Establishes, administers, and evaluates all departmental policies and objectives, including standards of performance. - Negotiates and administers all vendor contracts and agreements for Hollywood Casino Casino Joliet. - Manages, directs, and supervises the purchasing of materials required for daily operations of the Hollywood Casino Joliet. - Supervises all personnel assigned to the Purchasing department. - Maintains accurate knowledge of all inventory levels, location, price, and use. - Provides the Vice Presidents and managers at the property with new product information and cost saving suggestions in a timely and ongoing manner. - Maintains open lines of communication with the Vice President of Finance and all Hollywood Casino Vice Presidents and managers to ensure best pricing and terms from national distributors and manufacturers. - Other duties as assigned.

- Provides superior guest service by demonstrating and up-selling with expert knowledge all levels of the Player’s card benefits, current promotions and/or events, the casino floor layout, and any Direct Mail offers. Guest interactions will include engaging, efficient, informative assistance.  - Promotes the Player’s Club program by recruiting, enrolling, and educating guests on how to use the players card whereby supporting the operation of the program. Additionally, conducts in-bound and out-bound calling, providing quality service and effective selling through the use of a telecommunications database and telephonic system.  - Expediently handles guest concerns, inquiries, and requests.  - Performs the professional and courteous handling of incoming guest calls and reservation requests while realizing campaign goals, fulfilling data entry requirements, and achieving call time and volume objectives.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Understands and adheres to all property and departmental standards, policies, and procedures.- Must be knowledgeable in all Marketing Services areas.- Consistently performs duties in compliance with all departmental service standards, department-specific policies and procedures, and policies set forth within the property Employee Guidance Manual.- Receives in-bound calls and dispatches or handles appropriately.- Performs out-bound calling efforts as scheduled and prioritized by the supervisor or ETS system.- Performs basic functions, data input, and acquires information from the following: CDS, LMS, and PBX.- Achieves established levels of activity and meets objectives for number and length of calls attempted, calls completed, sales results, abandoned calls, up-selling, and the accuracy and completeness of data input.- Maintains detailed awareness regarding current and upcoming property events, promotions, entertainment, packages, Club benefits, food specials, and other offers for information dissemination and up-selling.- Handles reservation requests for invitational events, hotel, and concerts.- Utilizes event manifests, RSVP spreadsheets, and fact sheets as needed to fulfill Call Center initiatives.- Provides regular updates on reservation status and response summaries.- Directly handles guest issues and concerns, determining alternate solutions and resources in order to resolve issues.- Works in harmony with supervisor and other department personnel to escalate the handling of guest issues as needed to remedy guest dissatisfaction.- Delivers phone scripts in a compelling and confident manner, effectively offers tool box amenities, and establishes follow up action when executing outbound calls.- Carries out several simultaneous tasks: takes rapid-arriving incoming calls in succession, provides courteous, personalized, and professional service, and immediately and accurately enters and assesses data across multiple systems and programs.- Consistently follows the processes and procedures outlines for handling calls including up-selling, personalization, standardization, and quality control measures.- Performs a variety of record keeping, filing, indexing, and other general administrative functions.- Operates a variety of communication equipment.- Remains patient and friendly at all times, communicating clearly, succinctly, and with utmost enthusiasm.- Consistently performs critical guest engagement behaviors during every phone transaction.- Responsible for establishing new accounts for players, maintenance of database files, and redemption of Direct Mail offers.- Responsible for offering and issuing casino complimentaries.- Issues promotional amenities while maintaining accurate records and inventory controls.- Assists in execution of special promotional events, player parties, drawings, and duties as deemed necessary.- Demonstrates knowledge of all property amenities including food outlet options, hours of operation, hotel services, and retail offers.- Provides feedback on guests' satisfaction related to facility, programs, and services.- Implements all property Customer Service requirements and any additional guest satisfaction skill requirements outlined by the department.- Creates fun for guests appropriate to a casino environment.- Maintains open communication with Marketing Services Supervisors and Department Manager.- Duties and responsibilities may be changed, expanded, reduced, or deleted by management to meet the needs of the Marketing department and Hollywood Casino.- All other duties and/or responsibilities as assigned.